7 th Annual Back Office and Operational Excellence Forum NovemberNov 21 2019 - NovemberNov 22 2019 Europe/MadridBudapest, Hungary


Join us at the 7th Annual Back Office and Operational Excellence Forum which will be held on the 21 - 22 November 2019 in the beautiful city of Budapest, Hungary.

The Forum will help guide you along your digital transformation journey to achieve operational excellence by providing key insights via expert talks. The participants can explore a broad range of current and future trends via case studies and interactive panel discussions.

Among others, you can learn more about how to encourage digital culture, dissect customer journeys, why to be open to experimentation or how to find a balance between simplicity and trust.

Topics to be discussed but not limited to: ● Transforming into the next generation of OPEX ● Innovation vs Simplicity ● Operations and the Customer Experience ● The culture of Digital Transformation ● Reimagine Outsourcing ● Efficiency with RPA

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Budapest, Hungary


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Location Details

Sofitel Budapest Chain Bridge
Széchenyi István tér 2
1051 Budapest

  • Schedule
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Nov 21 08:15
Registration & Networking with Welcome Coffee
Nov 21 08:40
Greeting from the Project Lead & GLC Icebreaker Session
Nov 21 08:50
Opening Remarks from the Chair
Nov 21 09:00
Simplicity vs complexity in banking
Nov 21 09:40
Operational Excellence – the impact on the workforce
Nov 21 10:20
Tea, Coffee, Networking & Exhibits
Nov 21 10:50
Landing transformational change
Nov 21 11:30
Modern Digital Solutions on Traditional Platforms
Nov 21 12:10
Leadership: The culture of Digital Transformation
Nov 21 12:50
Luncheon & Networking
Nov 21 13:50
People before processes – fighting side effects of Lean Six Sigma and other mantras
Nov 21 14:30
Building digital platforms in the bank: VR and Voice assistant
Nov 21 15:10
Tea, Coffee, Networking & Exhibits
Nov 21 15:40
Smart process robotization: how to deploy fast
Nov 21 16:20
Scaling Automation Journey in Back Office Operations
Nov 21 17:00
Emerging Trends in the financial services industry – Back office and Operational excellence!
Nov 21 17:40
Closing Remarks from the Chair
Nov 21 17:50
End of Day 1
Nov 21 18:00
Networking Drinks Reception
Nov 22 08:00
Meet, Greet & Networking with Welcome Coffee
Nov 22 08:25
Opening Remarks from the Chair
Nov 22 08:30
The Power of Process
Nov 22 09:10
The FinTech strategy of Magyar Nemzeti Bank (the central bank of Hungary)
Nov 22 09:50
Regulation, Convergence and Ownership (governance challenges in a changing landscape)
Nov 22 10:30
Tea, Coffee, Networking & Exhibits
Nov 22 11:00
Settlement Risk: A Capital Problem
Nov 22 11:40
Influence of Data and Technology on Transformation and Customer Experience
Nov 22 12:20
Understanding client needs in the digital world. Focus: insurance
Nov 22 13:00
Luncheon & Networking
Nov 22 14:00
Digital Workforce: The future of talent in banking
Nov 22 14:40
Offshoring Custody Operations, Reflections on a 10 year project
Nov 22 15:20
Closing Remarks from the Chair
Nov 22 15:30
Farewell Tea, Coffee & Networking
Nov 22 16:00
End of Day 2

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