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23Sep
Bank Customer Experience Summit SeptemberSep 23 2019 - SeptemberSep 25 2019 Europe/MadridChicago, IL, USA

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Digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them. Financial institutions must innovate quickly to keep up with consumer demands and to respond to challenges from non-traditional competitors.

Bank Customer Experience (BCX) Summit will provide bank executives with powerful insights on these trends and highlight innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future.

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Chicago, IL, USA

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Sep 23 16:00
Registration opens
Sep 23 17:00
Opening Remarks
Sep 23 17:10
How to Transform Banking from a Simple Transaction to a World-Class Experience
Sep 23 18:00
Welcome Reception
This is a great opportunity to meet some of our speakers, sponsors and your fellow attendees over hors d’oeuvres and cocktails.
Sep 24 07:00
Registration & Breakfast
Sep 24 08:00
BCX Talks: Inspiration for Banking Executives
Sep 24 09:00
Refreshment Break
Sep 24 09:30
Bricks, Mortar and the Evolution of Digital Banking
Sep 24 10:30
Refreshment Break
Sep 24 11:00
Real Value or Real Hype: AI, Machine Learning and the Future of Customer Data
Sep 24 12:00
Lunch
Sep 24 13:00
Creating Personalized Customer Experiences
Sep 24 14:00
Refreshment Break
Sep 24 14:30
Why Mobile Banking Is More Than Just an App
Sep 24 15:30
Refreshment Break
Sep 24 16:00
Transforming Branch Transformation
Sep 24 18:00
BCX Awards Ceremony & Dinner Party
Sep 25 07:30
Breakfast
Sep 25 08:30
Enabling Customers to Bank When, Where and How They Want — The Next Arc in Customer Experience for Banking
Sep 25 09:30
Refreshment Break
Sep 25 10:00
Discovery Hour
Sep 25 11:00
Refreshment Break
Sep 25 11:15
Bankers ‘Rapid-fire’ Roundtable

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