Future of Financial Services Auckland AugustAug 01 2019 Europe/MadridNew Zealand


This annual conference will once again bring together 400+ Technology, Innovation, Digital and Strategy executives from New Zealand’s leading financial services organisations to join in dynamic conversations around disruptive technology trends, digital innovation and the evolvoing financial markets ecosystem that are redefining strategic business operations for the industry.

This exciting conference will deliberate the latest challenges and opportunities surrounding cutting-edge technologies such as AI, Automation, Open Banking & APIs, Payments, Digital Innovation, Data Analytics, and Digital CX.

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Location Details

Cordis Auckland
83 Symonds Street
Auckland Central -- 1061
New Zealand

  • Schedule
  • Guests
  • Attendance
  • Forecast
  • Comments
Aug 01 08:15
Registration Starts
Aug 01 08:50
Chairperson’s Opening Remarks
Liam Dann, Business Editor-at-Large, NZ Herald
Aug 01 09:00
Customer Experience, Fintech and the Future of Financial Services
Why getting customer experience right is vital and what customers might expect from banks in the future
How Kiwibank is supporting fintech to improve the ecosystem and why partnering is the way of the future – Kiwi Fintech Accelerator
Leveraging emerging technologies to stay ahead of the next wave of revolution in financial services
Steve Jurkovich, Chief Executive Officer, Kiwibank
Aug 01 09:30
How Trust and Transparency will Deliver Successful AI Initiatives to Financial Services
Building trust by developing the genuine characteristics of AI to ensure it delivers value
Strengthening data governance and data integrity as a firm foundation for successful AI implementation
Use case of how AI improves regulatory compliance and performance for customer-facing operations.

Ray Greenwood, Domain Lead – Artificial Intelligence and Machine Learning, SAS
Aug 01 09:50
IT & Digital Leaders Panel
Financial Services 2030: how organisations can succeed in an ecosystem of increased regulatory pressures and disruption from non-banks
The development and opportunities of open banking in New Zealand and how financial services can reap its full benefits
Channel and digital innovation – delivering financial services that empower and benefit customers
Creating maximum value through the synergy of strategy, technology, processes and people excellence
Liz Maguire, Head of Digital and Transformation , ANZ New Zealand
Michael Evans, Head of Branch Experience, ASB Bank
Dnyanesh Prabhu, Head of Data, Tower Insurance
Deane Johns, Chief Information Officer, Co-op Money NZ
Alex Gatiragas, Product and Technology Director, G+D Mobile Security Australia
Aug 01 10:20
Accelerating Innovation: How to Execute It in a Digital World
Key lessons learned in creating and delivering bank grade agile solutions
Changing organisational mindsets and cultures to deliver customer centricity
Leveraging the power of data, technology and people to deliver digital innovation

Carmen Vicelich, Founder and Global CEO, Valocity
Aug 01 10:40
Morning Tea & Networking
Aug 01 11:10
Deploying an AI-powered Digital Assistant and Watching Her Learn
How ANZ uses AI to complement banking interactions
One year on from launch: what have we learnt and what has she learnt?
What’s next in ANZ’s AI and digital innovation journey?

Liz Maguire, Head of Digital and Transformation , ANZ New Zealand
Aug 01 11:30
Thriving with Data and Agile Analytics to Transform Decision Management in the Financial Services Industry
How new decisioning platforms, AI and machine learning are used across banking functional areas
Driving transformation across financial assistance, financial crimes fighting, customer interaction and robotic automation
The importance of explainability, trust and security in the application of AI in decisioning systems

Jari Koister, Vice President Product Management, FICO
Aug 01 11:50
Thriving in the Digital Evolution – The Co-operative Bank’s Experience
The Co-Operative Bank’s digital journey of providing customer-first digital banking experiences
Open banking, open data and the payment ecosystem – how is this shaping the smaller, NZ-owned banks’ playing field?
What are the digital trends that will really matter for banks in the next 3-5 years?

David Cunningham, Chief Executive, The Co-operative Bank
Aug 01 12:10
Preventing Financial Crime and Fraud with Insights – Case Studies from Global Banks
Cybercrime trends from the latest APAC Cybercrime Report
Trends in the AML compliance and the latest total cost of AML report
How banks can leverage technology and insights to fight against financial crime and fraud

Rabih Maarbani, Senior Director, ThreatMetrix (A LexisNexis Risk Solutions Company)
Aug 01 12:30
Networking Lunch
Aug 01 13:30
Westpac NZ’s Open Banking and API Strategies
Aug 01 13:50
Compliance vs Digital Transformation in Open Banking – How to Do Both Securely and at Speed
Lessons learned from global financial services organisations on how they implemented open banking
Strategies to protecting and keeping customer data safe
How machine learning and AI will continue to drive digital transformation towards a hyper-connected future

Jonathan Jackson, Director, Technical Solutions, APJ, BlackBerry
Aug 01 14:10
Leveraging Digital Identity for Next-Generation Customer Experience
How BNZ is capitalising on opportunities of digital identity for enhanced customer experience
Automating KYC processes to overcome challenges with customer on-boarding services
Bolstering customer digital trust towards digital identity and data protection

John Baddiley, Head of Technology Strategy & Architecture, BNZ
Aug 01 14:30
Advancing Industry-led and Market-driven Open Banking
The launch of API Centre and what it means for the future development of open banking and payments
What new financial services innovation can consumers expect to see in the next 12 months?
Accelerating industry and fintech collaboration to bolster New Zealand’s digital economy

Steve Wiggins, Chief Executive , Payments NZ
Aug 01 14:50
Implementing a Customer-focused Digital Agenda
Delivering integrated digital services to connect with both internal advisers and customers
Building new and innovative customer digital touchpoints
Lifting enterprise-wide digital capabilities for customer excellence

Shane Ohlin, Chief Technology Officer, AIA Sovereign
Aug 01 15:10
Afternoon Tea & Networking
Aug 01 15:40
Hatching the Next Generation Digital Experience
Offering a fresh face of financial services
Three ways to win the hearts and minds of the digital generation
How Kiwi Wealth’s Hatch is delivering customer-centric platform, opening up a world of investments to digital natives

Kristen Lunman, General Manager Hatch, Kiwi Wealth
Aug 01 16:00
Utilising Big Data and Robotic Process Automation for Digital Insurance
How Tower is using RPA to drive internal efficiency
Embedding data-driven insights with business processes
Harvesting opportunities from an open data digital insurance landscape

Dnyanesh Prabhu, Head of Data, Tower Insurance
Aug 01 16:20
Using Digital CX to Reimagine Your Core Value Proposition
From insurance to assurance: how Southern Cross is creating amazing digital experiences that engage people with their health
Turning health data into action – right time, right place, right message
From personalised to precision medicine, the (nearly) endless opportunities for health insurance

Chris Watney, Chief Marketing Officer, Southern Cross Health Society
Aug 01 16:40
International Keynote Session – Unlocked and Open: How HSBC UK Thrives in Today’s Open Banking Ecosystem
The progress of HSBC’s open banking journey, lessons learnt and how the UK Open Banking market is shaping 18 months since live
Industry considerations: designing an Open Banking ecosystem
Data security and privacy – gaining consumer trust in the open banking ecosystem
How can banks embrace open APIs to enable banking-as-a-platform and to enrich end-to-end customer utility and experience?

Georgios Miltiadous, Head of Open Banking Delivery, HSBC UK
Aug 01 17:00
Chairperson’s Closing Remarks
Aug 01 17:05
Networking Drinks
Aug 01 18:05
Close of Conference

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