Future of Financial Services Auckland

Liam Dann, Business Editor-at-Large, NZ Herald

Why getting customer experience right is vital and what customers might expect from banks in the future
How Kiwibank is supporting fintech to improve the ecosystem and why partnering is the way of the future – Kiwi Fintech Accelerator
Leveraging emerging technologies to stay ahead of the next wave of revolution in financial services
Steve Jurkovich, Chief Executive Officer, Kiwibank

Building trust by developing the genuine characteristics of AI to ensure it delivers value
Strengthening data governance and data integrity as a firm foundation for successful AI implementation
Use case of how AI improves regulatory compliance and performance for customer-facing operations.

Ray Greenwood, Domain Lead – Artificial Intelligence and Machine Learning, SAS

Financial Services 2030: how organisations can succeed in an ecosystem of increased regulatory pressures and disruption from non-banks
The development and opportunities of open banking in New Zealand and how financial services can reap its full benefits
Channel and digital innovation – delivering financial services that empower and benefit customers
Creating maximum value through the synergy of strategy, technology, processes and people excellence
Liz Maguire, Head of Digital and Transformation , ANZ New Zealand
Michael Evans, Head of Branch Experience, ASB Bank
Dnyanesh Prabhu, Head of Data, Tower Insurance
Deane Johns, Chief Information Officer, Co-op Money NZ
Alex Gatiragas, Product and Technology Director, G+D Mobile Security Australia

Key lessons learned in creating and delivering bank grade agile solutions
Changing organisational mindsets and cultures to deliver customer centricity
Leveraging the power of data, technology and people to deliver digital innovation


Carmen Vicelich, Founder and Global CEO, Valocity

How ANZ uses AI to complement banking interactions
One year on from launch: what have we learnt and what has she learnt?
What’s next in ANZ’s AI and digital innovation journey?


Liz Maguire, Head of Digital and Transformation , ANZ New Zealand

How new decisioning platforms, AI and machine learning are used across banking functional areas
Driving transformation across financial assistance, financial crimes fighting, customer interaction and robotic automation
The importance of explainability, trust and security in the application of AI in decisioning systems

Jari Koister, Vice President Product Management, FICO

The Co-Operative Bank’s digital journey of providing customer-first digital banking experiences
Open banking, open data and the payment ecosystem – how is this shaping the smaller, NZ-owned banks’ playing field?
What are the digital trends that will really matter for banks in the next 3-5 years?

David Cunningham, Chief Executive, The Co-operative Bank

Cybercrime trends from the latest APAC Cybercrime Report
Trends in the AML compliance and the latest total cost of AML report
How banks can leverage technology and insights to fight against financial crime and fraud

Rabih Maarbani, Senior Director, ThreatMetrix (A LexisNexis Risk Solutions Company)

Lessons learned from global financial services organisations on how they implemented open banking
Strategies to protecting and keeping customer data safe
How machine learning and AI will continue to drive digital transformation towards a hyper-connected future

Jonathan Jackson, Director, Technical Solutions, APJ, BlackBerry

How BNZ is capitalising on opportunities of digital identity for enhanced customer experience
Automating KYC processes to overcome challenges with customer on-boarding services
Bolstering customer digital trust towards digital identity and data protection

John Baddiley, Head of Technology Strategy & Architecture, BNZ

The launch of API Centre and what it means for the future development of open banking and payments
What new financial services innovation can consumers expect to see in the next 12 months?
Accelerating industry and fintech collaboration to bolster New Zealand’s digital economy

Steve Wiggins, Chief Executive , Payments NZ

Delivering integrated digital services to connect with both internal advisers and customers
Building new and innovative customer digital touchpoints
Lifting enterprise-wide digital capabilities for customer excellence

Shane Ohlin, Chief Technology Officer, AIA Sovereign

Offering a fresh face of financial services
Three ways to win the hearts and minds of the digital generation
How Kiwi Wealth’s Hatch is delivering customer-centric platform, opening up a world of investments to digital natives

Kristen Lunman, General Manager Hatch, Kiwi Wealth

How Tower is using RPA to drive internal efficiency
Embedding data-driven insights with business processes
Harvesting opportunities from an open data digital insurance landscape

Dnyanesh Prabhu, Head of Data, Tower Insurance

From insurance to assurance: how Southern Cross is creating amazing digital experiences that engage people with their health
Turning health data into action – right time, right place, right message
From personalised to precision medicine, the (nearly) endless opportunities for health insurance

Chris Watney, Chief Marketing Officer, Southern Cross Health Society

The progress of HSBC’s open banking journey, lessons learnt and how the UK Open Banking market is shaping 18 months since live
Industry considerations: designing an Open Banking ecosystem
Data security and privacy – gaining consumer trust in the open banking ecosystem
How can banks embrace open APIs to enable banking-as-a-platform and to enrich end-to-end customer utility and experience?

Georgios Miltiadous, Head of Open Banking Delivery, HSBC UK