CUSTOMER EXPERIENCE IN THE NEW ECONOMY A FINTECH PERSPECTIVE
The virtual roundtable discussion will see participation from 10+ senior leaders share their views and thoughts on how has consumer behavior changed, how organizations are responding to this change, challenges in prioritizing and implementing change and how they are enabling customer facing employees to tackle burnout and fatigue along with measures taken to keep employees positive and motivated.
KEY THEMES & TOPICS
Customers are staying home and/or going digital. There’s a fundamental shift in consumer behavior, how is the industry adapting.
Employees are changing the way they work in the social distancing era and therefore the importance of employee engagement to build competitive advantage
How to use an optimal mix of people, process & technology to build an ITSM strategy?
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