The Great Resignation, Shifting Expectations, Phygital Channels...
Digital is no longer secondary: Within a two-year span, the pandemic has been the root of shifting customer expectations, pushing your organization to: rapidly evolve customer engagement strategies, survive closing physical channels by investing in digital channels, respond quickly to the Great Resignation and challenging labor market that follows.
With over 190 million digital banking users reported in the US in 2021 (75% of the population), the need for digital channels has grown more than ever, drastically accelerating timelines for most financial institutions to bring digital to the forefront of their customer strategy. This puts an even greater lens on customer experience, with companies investing their time, money, and attention to making the digital experience more smooth, convenient and engaging.
Join 250+ of your peers during our Virtual Summit, the ultimate networking experience: packed with strategies, case studies, and fresh insights curated by senior level customer experience experts in financial services and data management. Join us and connect with 250+ like-minded professionals as they dive into ways to combat post-pandemic customer expectations, a changing labor market, and industry disruptions from non-traditional financial institutions.
Find out why we're rated #1 as the source for invaluable insights on challenges, trends and strategies that are continuing to revolutionize the financial services sector.
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