This Roundtable is designed for B2C focused companies with an eCommerce presence or looking to expand into eCommerce and best suited for professionals in Marketing, Digital, E-commerce or Technology.
2020 has ignited an eCommerce revolution. The victors will be the brands who pivot on a pin head, agile enough to accelerate their digital transformation with the speed to surpass the demands of the consumer. The victors will be a joy to buy from: offering personalised experiences, fast and secure delivery, seamless communication on all touch points and VIP service to every single visitor.
Consistent, personalised, and cross-channel customer experiences are redefining the marketing space. In addition to bridging gaps between different digital platforms, they have the potential to leverage real-time information, driving conversions and customer lifetime value.
Join us for this invite-only eCommerce Virtual Roundtable, where we will explore how to design eCommerce customer experiences that flow, convert and build loyalty. The Roundtable will also explore the following:
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How does AI and data help in creating a seamless individualised customer journey?
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What is the value of having a seamless customer journey across channels?
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Barriers of implementation and watch outs
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Successful case studies
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