Insurance has many strong points but customer experience excellence isn’t one of them. Long unsophisticated claim processes, manual underwriting, and old-fashioned communication channels have not help with customer engagement and retention. However, insurance is adopting technology fast and with that, new digital communication channels and tools. Insurtechs are putting pressure in traditional insurers to create intelligent workflows but they are also helping to reimagine the insurance customer journey.
Join us to learn how insurtechs and digital insurers are transforming the way insurance is done!
What Can you Learn?
How insurtechs and digital insurers are changing the way insurance is done
A case study on customer experience in practice
How to connect with your customers to increase customer retention
AI-driven customer experience
How to create intelligent workflows for the agent and policyholder
Insurtechs that are making an impact on the customer journey
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